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303-219-MAID (6243)
Licensed | Bonded | Insured

 All of our staff is background checked and drug tested

House Cleaning Services are competitively priced and easily affordable!

Crew gives careful attention to all pets and possessions!

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Service Agreement
 

1.        There is no term to this agreement between the client or The Polish Maids LLC. You may cancel your cleaning service at any time. The Polish Maids LLC also reserves the right to cancel the service provided at any time.

2.        We strive to provide the most professional cleaning service. All the professionals are bonded and insured and have been thoroughly trained in the proper use of all products and equipment.

3.        Our staff will not smoke, watch TV, have personal phone or text conversations, or listen to the radio in the homes they are cleaning.

4.        We will arrive on the day scheduled as requested and agreed upon; however, The Polish Maids LLC reserves the right to close our office at any time, due to inclement weather.


OUR GUARANTEE TO YOU
    100% Satisfaction Guaranteed! If for some reason something does not meet your approval please inform our office within 24 hours and we will make arrangements to have the problem corrected, at no additional cost. We guarantee to have your concerns addressed within 24 hours. All calls and appointments will be scheduled during business hours only. The Polish Maids will only guarantee work that was completed and paid for by the client. Any concerns expressed after 24 hours of your appointment will be addressed from the following scheduled appointment on.


QUALITY OF CLEANING
   
Each team is supervised by a team leader who is responsible to ensure cleaning is done to your satisfaction. We also employ a quality assurance staff, to perform periodic checks while the teams are cleaning. Each team member also signs off on "check list" after each job. We will also periodically follow up to ensure you are satisfied with your cleaning. Quality is our #1 priority!


SECURITY/ ENTRY
 
   Most clients give us a key to their home or a code to the garage, but other methods of entry can be agreed upon. All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued to the cleaning supervisor. Only our top management staff has access to the safe. Security is a major concern at The Polish Maids LLC. Our policy is to lock the door while we are cleaning and to not allow access to unknown people.


PAYMENT
 
   Since we do not bill our clients, we appreciate full payment on the day of the cleaning services. Payment by cash in a sealed envelope with your name and address or check should be left on the kitchen counter. You may also arrange payment by credit card. A $25.00 fee will be charged for any returned checks, in addition to any other fees charged by the banks. Overdue balances may be placed with an agency or law firm for collections. If the account is referred for collections, you agree to pay all collection fees, including the agency or forms contingency fee percentage, court costs, and accrued interest. The parties agree that the prevailing party is entitled to an award of its attorney fees. All unpaid balances shall accrue interest at the rate of 1.5% per month (18% annually) thirty (30) days after the invoice date. Any and all legal means will be utilized to collect past due balances. All prior balances must be cleared, before the next service.


GRATUITY
 
   Although a gratuity is not expected or required, the team members certainly welcome it! A great way to show the team your appreciation is with a gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the check. Gratuities will not be accepted on credit card payments.


LATE CANCELLATIONS/ LOCKOUT FEES
 
  We understand schedules change. We ask that you contact us no later than noon the day before your scheduled cleaning to cancel or reschedule. Cancellations later than noon the day before are subject to a $25.00 cancellation fee. The same fee will be charged if we cannot gain access to your home if you have chosen not to leave the company your key. For Monday cleanings, please call our office by noon of the preceding Friday. Also, if you request a reschedule we may not be able to accommodate your request with the same cleaning team you are accustomed to. If you wish to cancel or change your service by mail or email, please do so one week in advance.


HIRING OF The Polish Maids STAFF
 
   All of our staff have signed a Non-Compete agreement with The Polish Maids LLC. They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their contract with The Polish Maids LLC or for 2 years following termination of contract, without written approval from The Polish Maids LLC and a possible placement fee of $2,500.00. You agree not to hire past or present staff of The Polish Maids LLC for a period of not less than 2 years from the date the staff member last worked for The Polish Maids LLC. A great deal of time and resources are put into hiring and training of our staff. In the event you feel you must hire a staff member of The Polish Maids LLC in spite of this agreement, then a $2,500.00 placement fee is due immediately upon employment of the past/present staff member, regardless of whether the employment is regular or on a contract basis.

CLEANING FEE INCREASES
    The Polish Maids LLC reserves the right to reevaluate rates at any time based on the time required to perform our service to meet the client’s standards. We will monitor the actual cleaning time for the first two months and occasionally thereafter. We will contact you to discuss possible price or service revisions if the cleaning time differs drastically from the original bid. We reserve the right to adjust the estimate after the job is completed.


EXTRA REQUESTS
 
   Please call us in advance for special requests (i.e. after construction, refrigerator cleaning, inside of oven, inside windows, the basement, garage, extra rooms) so we can schedule the time needed to complete these tasks. We will provide an over the phone estimate, however, we reserve the right to adjust the quote after the job is completed.


ACCIDENTS/DAMAGE
 
   Because of the nature of our business, our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, our staff are instructed to call our office at once and to leave a note advising you of the incident. The office will also follow-up with a phone call to determine the best course of action. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. The Polish Maids LLC is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet etc. All surfaces (marble, granite, etc.) are assumed to be sealed and ready to clean without causing harm.
The most tragic form of damage is something irreplaceable either monetary or sentimentally valued. The safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items.


CLUTTER/ HOUSE PREP
 
   We would appreciate items being picked up off the floor and dressers and counters were organized before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. In the winter months we would appreciate that sidewalks and driveways are cleared so our cleaning professionals are able to gain access to your home. If for some reason you do not want a particular room cleaned, please just leave a note for that particular room not to be cleaned.


PETS AND PLANTS
    Pets are not a problem. However, we do need to know if you have them and we would like to have the pet's name. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will be happy to clean around them. Our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present. Due to the individual care that plants require, we are not able to maintain them.


ITEMS THAT WE WILL NOT CLEAN/CANNOT DO
 
   We have instructed our staff to leave certain items untouched, such as items or areas containing any body fluids or excretions and litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up. Our teams are advised to clean around these areas. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If ants, termites, roaches, fleas, etc., are encountered, we will not clean or vacuum the area. We will leave you a note, or call you regarding the problem. We do not clean inside cabinets. If you have other items you prefer we not clean or handle, please call the office and we will arrange to avoid those items. Our staff cannot climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, provide any pet or children-related services, or empty diaper pails.


HOLIDAYS
 
   We do not provide service on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. We will contact you approximately one month ahead of time to arrange an alternate day for that week if your cleaning day falls on a holiday. During those weeks our schedule is very full so you may wish to contact our office 4-8 weeks ahead of time to reschedule your cleaning. However, if you must have service on one of these days, we charge a holiday rate of an additional $50.00. Christmas Day and Thanksgiving do not apply and we are unable to provide service on these days.


CUSTOMER REFERRAL PROGRAM
    It's very easy to get a $20.00 discount on your next cleaning! For every client you refer, that signs up for regular cleaning, we will give you a $20.00 one-time discount after their 4th regular cleaning.

THANK YOU FOR YOUR BUSINESS!

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House Cleaning and Maid Service
Servicing The Denver Metro Area In Colorado!

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303-219-MAID  (6243)